We endeavour to maintain a high standard of customer satisfaction by providing our clients with the best possible experience. If we have exceeded your expectations, or you feel that you have not received the standard of client service you would expect please contact us.

If you have any queries, compliments, concerns or suggestions, please let us know. We like to hear what you have to say about our service, products and online facilities. We always endeavour to address any comments made by you. Go to our Feeback Form and tell us what you think.

Should you decide to raise a complaint with us, we ask that before contacting us that you first read the relevant information from your insurer:

Should the documentation not address the matter, please contact us. Whilst we accept complaints via phone, email or in person, we encourage you to put your complaint in writing. When raising a complaint, the following details are of use in helping us address the matter:

  • Your name;
  • Contact details;
  • Account number;
  • Nature of complaint;
  • Persons involved; and
  • What resolution you are looking for.
The information provided in this website should be regarded as general information only, rather than as advice. It has been prepared without taking account of any person's objectives, financial situation or needs. Because of that each person should, before acting on any such information, consider its appropriateness, having regard to their objectives, financial situation and needs. The Mortgage Fund is NOT a bank deposit. Investment in The Mortgage Fund is subject to INVESTMENT RISK, including possible delays in repayment and loss of income or principal invested. The income paid by The Mortgage Fund varies from quarter to quarter and The Mortgage Fund may achieve lower than expected returns in future quarters. No guarantee can be given that future performance will be reflected by data of past performance. Investment in The Mortgage Fund can only be made under the current relevant product disclosure statement (PDS) issued by Stacks Managed Investments Limited ACN 085 843 125 | AFSL 227673 which is available from this website or our office.